Refund policy

How to cancel an order, report a problem, or get your money back from Clear by Seven.
Effective October 5, 2026.

1. Scope

In short: who this policy is from and what it covers.

This policy is published by Ethan Wildman, carrying on business as Clear by Seven ("we", "us").
It applies to every order placed on this website.
It forms part of our Terms of Service.
It adds to the rights you have under consumer protection law. It does not reduce them.

2. Definitions

In short: the few terms this page uses.

"Business day" means Monday to Friday, excluding public holidays in Ontario, Canada.
"Delivery window" means the delivery time shown on the product page when you ordered: 8–12 business days from the date of your order.
"Full refund" means everything you paid for the order, including any shipping charge, returned to your original payment method.
"Item" means a windshield snow cover you bought from us, including its mirror covers.

3. Orders that do not arrive

In short: if it has not arrived by the end of the delivery window plus 5 business days, you get a full refund.

If your order has not arrived within the delivery window plus 5 business days, contact us.
We will give you a full refund.
If you prefer, we will send a replacement at no charge instead.
You do not need to wait for a carrier investigation to get your refund.
If the original parcel arrives after we refund you, you may keep it. We will not charge you again.

4. Delays: your choice to wait or cancel

In short: if we cannot meet a date we gave you, we email you before it passes and you choose.

If we learn that we cannot ship or deliver your order by the date we promised, we will email you before that date passes.
The email gives the new date we expect, or tells you that we cannot give one.
The email lets you choose to wait for the new date or cancel for a full refund.
If the new date is no more than 30 days after the original date and you do not reply, we will treat your order as still wanted. You may still cancel at any time before it is delivered.
If we cannot give a new date, or the new date is more than 30 days after the original date, we will cancel and give you a full refund unless you tell us you want to wait.
If a second delay happens, we will ask you again. We will cancel and give you a full refund unless you tell us you want to wait.

5. Cancelling an order that is 30 days late

In short: once delivery is 30 days past the date we gave, you can cancel at any time before it arrives.

If your order has not been delivered within 30 days after the delivery date we gave you, you may cancel it at any time before it is delivered.
This right comes from Ontario's Consumer Protection Act, 2002, which applies to our sales because we are located in Ontario.
To cancel, tell us by email, phone or mail, in any words that say you want to cancel.
We will give you a full refund.

6. Cancelling before your order ships

In short: cancel before it ships for a full refund.

You may cancel your order at any time before it ships for a full refund.
Once an order has shipped, sections 3 to 5 and 7 apply instead.

7. Damaged, defective, wrong, incomplete or not-as-described items

In short: tell us within 30 days of delivery, send photos, and choose a refund or a replacement. You keep the item.

This section applies if an item:
- arrives damaged or defective;
- is not the item you ordered, including the wrong size;
- is missing a piece, such as a mirror cover; or
- is not as described on the product page.

Contact us within 30 days after delivery.
Send your order number and photos that show the problem.
Photos are enough. We will not ask you to send the item back.
You may choose one of the following:
- a free replacement of any missing or damaged piece, such as a mirror cover;
- a free replacement cover; or
- a full refund for the affected item.
If a replacement piece or cover cannot be sent, you will receive a full refund for the affected item.

8. Change of mind

In short: we do not accept change-of-mind returns.

We do not accept returns or give refunds because you changed your mind or no longer want an item.
This does not affect your rights under sections 3 to 7 or under the law.

9. How to request a cancellation or refund

In short: email, phone or mail, with your order number.

Contact us at wildmxn@gmail.com, by phone at 905-925-0302, or by mail at 1030 Welch Road, Minden, Ontario K0M 2K0, Canada.
Include your order number and the email address used for the order.
For a problem with an item, include photos.
We confirm every request by email.

10. How and when refunds are paid

In short: within 7 business days, usually the same day, to your original payment method.

We send refunds within 7 business days after the refund is approved or the order is cancelled.
Our aim is to send refunds on the same business day.
Refunds go back to the original payment method.
Your bank or card provider may take a few more days to show the refund on your statement.
Every refund is confirmed by email.

11. Your other rights

In short: this policy does not take away any right you have by law.

Nothing in this policy limits any right or remedy you have under the law where you live.
If you paid by credit card and we do not refund you when the law requires, you may ask your card issuer to reverse the charge.

12. Contact

In short: Clear by Seven, Minden, Ontario, Canada.

Ethan Wildman, carrying on business as Clear by Seven
1030 Welch Road, Minden, Ontario K0M 2K0, Canada
wildmxn@gmail.com · 905-925-0302