Shipping policy

Where Clear by Seven ships, how long delivery takes, and what it costs.
Effective October 5, 2026.

1. Scope

In short: who this policy is from and what it covers.

This policy is published by Ethan Wildman, carrying on business as Clear by Seven ("we", "us").
It applies to every order placed on this website.
It forms part of our Terms of Service.

2. Definitions

In short: the few terms this page uses.

"Business day" means Monday to Friday, excluding public holidays in Ontario, Canada.
"Delivery window" means the delivery time shown on the product page when you ordered: 8–12 business days from the date of your order.
"Duty-paid" (also called DDP, "delivered duty paid") means any import duty and import tax are paid before the parcel reaches you. You pay nothing to the carrier at the door.
"Import charges" means customs duty, import tax (including GST/HST in Canada), brokerage fees and any carrier fee for handling them.

3. Where we ship

In short: Canada only, except Quebec, for now.

We currently ship only to addresses in Canada, including PO boxes.
We do not currently ship to addresses in Quebec.
Any order with a Quebec shipping address is cancelled with a full refund.
We do not currently ship to the United States or to any other country.
Checkout will not accept an address we do not ship to.

4. Price and shipping cost

In short: the price on the product page is the full price. Shipping is included.

Shipping is free. Its cost is included in the price shown on the product page.
No shipping charge, handling fee or other fee is added at checkout.
We are not registered for GST/HST and do not charge GST/HST.
All prices are in Canadian dollars (CAD).

5. Where orders ship from

In short: from our suppliers' warehouses, in China or in the United States.

Your order is packed and shipped by our supplier, not from Minden, Ontario.
Orders ship from a supplier warehouse in China or in the United States.
If your order has more than one item, the items may arrive in separate parcels.

6. When your order ships

In short: within 2 business days.

Your order ships within 2 business days after you place it.
We email you a tracking number when your order ships.

7. Delivery time

In short: the delivery window on the product page, which is 8–12 business days.

Your order will arrive within the delivery window shown on the product page.
At the time of writing, the delivery window is 8–12 business days from the date of your order.
The delivery window is based on the delivery times our supplier quotes.
If it changes, the product page will show the new window before you buy.

8. Import charges

In short: parcels are duty-paid. You pay nothing at the door. If you ever do, we refund it.

Every parcel shipped to Canada is duty-paid.
We pay any import charges, including GST/HST charged at the border, duty and carrier or brokerage fees.
You should not be asked to pay anything at the door.
If a carrier ever asks you to pay an import charge, contact us. We will refund the full amount you paid.

9. Delays

In short: if your order will be late, we email you before the promised date with the choice to wait or cancel.

If we learn that we cannot ship or deliver your order by the date we promised, we will email you before that date passes.
The email gives the new date we expect, or tells you that we cannot give one.
The email lets you choose to wait or cancel for a full refund.
If your order has not been delivered within 30 days after the delivery date we gave you, you may cancel it at any time before it is delivered, for a full refund.
Our Refund Policy, sections 3 to 5, sets out these rights in full.

10. Orders that do not arrive

In short: delivery window plus 5 business days, then a full refund.

If your order has not arrived within the delivery window plus 5 business days, contact us for a full refund or a free replacement.
Our Refund Policy, section 3, sets out this right in full.

11. Address errors

In short: check your address at checkout. If it was wrong, you get a refund once the parcel is returned; we do not reship.

Please check your shipping address before you pay.
If you notice an error, contact us as soon as possible. We will correct it if the order has not shipped.
If a parcel cannot be delivered because the address given at checkout was wrong, we do not reship it.
We give you a full refund once the parcel has been returned to our supplier.

12. Parcels marked delivered but not received

In short: contact us within 14 days; after a carrier check, we send one free replacement or give a refund.

If tracking shows your parcel as delivered but you did not receive it, check with neighbours and your building's mail area first.
Then contact us within 14 days after the delivery date shown in tracking.
We will ask the carrier to check the delivery.
After the carrier check, we send you one free replacement.
If a replacement cannot be sent, we give you a full refund instead.

13. Contact

In short: Clear by Seven, Minden, Ontario, Canada.

Ethan Wildman, carrying on business as Clear by Seven
1030 Welch Road, Minden, Ontario K0M 2K0, Canada
wildmxn@gmail.com · 905-925-0302